Membership Instructional Videos

Logging in and Updating your profile
Your username will be your nominated email address for your membership with us unless you have already updated this in your profile. If you have never logged in online your password will be Welcome1, you will then be prompted to set a password. Don’t worry! If you forgot your password just click “Forgot Username/Password” and follow the prompts!
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How to Check Your Account Profile
In the member portal select your profile and click to see you account. Here you can add credit to your account to pay your debit membership in advance, or pay your suspension fees in advance, you can update your direct debit details, and see any outstanding fees you may have. If you need a record of your purchases for your workplace or health insurance, you can export a statement from the last 90 days that outlines your payments.
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Fitness Centre and Club Membership Renewal & Visit Pass Renewal
Through our Member portal you can renew your fitness centre and club memberships. Be sure to select the correct start date for your membership! You can also renew your visit packs and Personal Training Session Packs.
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How to Pay Any Outstanding Fees
Have outstanding fees? Not sure how to pay them? It's easy with our video guide.
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Online Session Cancellations 
To cancel a session or class registration you will need to do this on the home page of the member portal. Select the magnifying class next to the session and select cancel. It is important to cancel with as much notice as possible so those members waiting to join in can do so.
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Online Session Bookings
All registrations for Group Fitness Classes, Strength and Conditioning Room Sessions, and Main Fitness Centre Floor Sessions are located under the “Group Fitness Classes” menu option. You can see the sessions and classes in a grid or list view, whatever works for you! Registration will close 15 minutes before the session. Once you have confirmed your session registration an email confirmation will be sent to you. A calendar invite will be included so you can input this into your personal calendar!
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