FAQs

The following FAQs should answer many of your queries at this current time. Should your query not be covered below, please contact us at sportatanu-sport [dot] com [dot] au.

 

ANU Sport Information

 

Is ANU Sport Open?
All ANU Sport facilities are closed until further notice. ANU Sport Staff are working remotely until further notice and can be contacted if you have any questions.

How to I contact ANU Sport?
ANU Sport can be reached via email at sportatanu-sport [dot] com [dot] au, this email account is monitored and we will reply as soon as we can. Alternatively, all staff are still available on their email address as normal, and can organise phone and online meetings as required. 

 

Fitness Centre


Is the Fitness Centre Open?
After the announcement made on Sunday 22 March by the Federal Government and supported by the University, ANU Sport Fitness Centre and Group Fitness Classes will be closed from 12-midday, Monday 23 March 2020 until further notice. We will reopen in line with the University Campus, which will not be before the end of June 2020. 

Can I book the Fitness Centre Facilities?
The Fitness Centre is currently closed to ALL access and no bookings for any ANU Sport facilities are being taken.

How can I keep fit now the gym is shut?
ANU Sport is investigating online options to assist you with maintaining your exercise program from home and will provide updated information to our members on what options are available as soon we receive it.

How can I stay fit at home / in isolation / with safe social distancing?
ANU Sport is developing a variety of tools to assist you with staying fit during our closure. Check out our at home workouts page for more information on how to stay fit and healthy during our closure. 

 

Membership

 

Will I still have to pay for my membership?
All memberships, including direct debits and upfront payments, will be temporarily and automatically suspended until we reopen. We will inform you when we are reopening, and you will not be charged during this period of closure. 

What happens to those who have paid in full for annual memberships?
Your membership has been suspended as of Monday 23 March and your membership will be extended by the length of time that the Fitness Centre remains closed.

Can I cancel my membership?
Yes, you can. If you wish to cancel your membership you are free to do so. If you have not reached your minimum contract expiry date and wish to cancel your membership, you can. All cancellation rules we’ve changed for this period will be reinstated once we re-open.To cancel your membership please complete the Cancellation Form and send it to sportatanu-sport [dot] com [dot] au. Then, once all outstanding fees have been paid, your membership will be cancelled.

 

Clubs

 

Can my Club continue to train or participate in competition and social activities? 
All club Operations have been CANCELLED or POSTPONED including and extending beyond the ANU campus facilities. This decision has been made by ANU Sport with strong support from the University to mitigate the risk to our students and the ANU community being exposed to COVID-19. Please note all ANU Sport facilities are unavailable for hire.

Does this mean my Club is not operational at the moment?
ANU Sport is encouraging all clubs to maintain engagement with their Club community via digital platforms. It is important to follow the Government advice around social distancing and self-isolation, but we encourage Clubs to continue online engage to support their members and the community. 

Has my membership been cancelled, or can it be refunded?
Each Club is responsible for their own refund policy. ANU Sport has advised Clubs to consider a full refund or pro-rata refund pending what Club activities have already occurred this year. If you have joined a Club as an Associate member of ANU Sport (i.e. not a student or life member) and wish to receive a refund for your ANU Sport Club Affiliation Fee, you will need to complete the refund request form and have your Club confirm they are refunding your membership. This Fee will be a pro-rate amount of the total $120 paid.

 

Sporting Events

 

Is Intervarsity Sport still going ahead?
All Intervarsity Sport will be CANCELLED or POSTPONED until Semester 2. No ANU Sport affiliated teams will be permitted to travel unless approved by the ANU Sport Senior Leadership Team. For latest news on UniSports click here

Is Interhall Sport still going ahead?
All Interhall Sport taking place within ANU Sport facilities will be CANCELLED immediately. It is advised that all scheduled Interhall Sport is also cancelled or postponed. Please contact the Interhall Sport organisers for further information.

Will UniSport Nationals Events take place this year?
UniSport are providing regular updates on cancelled and postponed events in 2020. To keep up to date with the latest information, check the UniSport website at https://www.unisport.com.au/unisport-covid-19-updates
 

COVID-19

 

To assist us in maintaining the health and safety of our members, if you have attended the Fitness Centre or a Group Fitness Class in the two weeks prior to our closure (Monday 9 March – Monday 23 March) and have tested positive for COVID-19, please email ANU Sport with the details of when you attended the Fitness Centre to allow us to report this to the relevant authorities. 

We also urge you to inform the ANU Community Wellbeing Team at CommunityWellbeingatanu [dot] edu [dot] au, by calling +61 2 6125 3346 (option 1) during business hours, or calling ANU Security outside of business hours. For general COVID-19 information and how it might affect you, please visit https://www.anu.edu.au/news/all-news/covid-19-advice